Billing & Invoices

Payment Policy

Payment structures, deadlines, late payments, recurring billing, and how invoices and deposits work.

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1. Purpose

This Payment Policy explains the payment requirements, billing procedures, deposits, invoices, recurring services, and financial responsibilities associated with services provided by Sentinel Network Systems ("SNS").

Payment terms may vary depending on project size, complexity, timeline, and requirements. Final payment terms will always be listed in the approved quote, invoice, or written agreement.

2. Accepted Payment Methods

SNS may accept payment through approved payment methods, including:

  • Online payment processors
  • Bank transfer
  • Other approved payment options

SNS may change available payment methods at any time.

3. Quotes and Pricing

All pricing estimates are based on the information available at the time of quoting.

Final pricing may change due to:

  • Additional features
  • Scope changes
  • Increased project requirements
  • Additional integrations
  • Third-party service costs
  • Additional support requirements

Clients will be notified before additional charges are applied.

4. Deposits

A deposit may be required before project work begins.

Deposits cover:

  • Project planning
  • Reserved development time
  • Initial setup
  • Design and preparation work
  • Development scheduling

SNS is not required to begin work until any required deposit has been received.

5. Payment Structures

Payment schedules are determined by project size and complexity.

Small Projects

Projects under $100:

  • Full payment may be required before work begins.

Examples:

  • Small website updates
  • Minor fixes
  • Simple projects

Standard Projects

Projects between $100 and $500:

Recommended payment schedule:

  • 50% deposit before development begins
  • 50% final payment before delivery

Large Projects

Projects over $500:

Payment may be divided into milestones.

Example:

  • Initial deposit
  • Development milestone payment
  • Testing milestone payment
  • Final payment before launch or delivery

6. Invoices

Invoices may include:

  • Client information
  • Project description
  • Services provided
  • Amount due
  • Payment deadline
  • Accepted payment methods

Clients are responsible for reviewing invoices and notifying SNS of any concerns.

7. Payment Deadlines

Unless otherwise stated:

  • Project payments are due according to the invoice terms.
  • Monthly services are billed before the service period begins.
  • Final payments are required before final delivery.

8. Late Payments

If payment is not received by the deadline, SNS may:

  • Pause development
  • Delay project delivery
  • Suspend maintenance services
  • Suspend managed hosting or support services
  • Withhold final deliverables

SNS may resume services after outstanding balances are resolved.

9. Final Delivery Requirements

SNS may withhold final delivery until all required payments are completed.

Final delivery may include:

  • Source code
  • Administrative access
  • Deployment access
  • Documentation
  • Production launch
  • Project files

Ownership transfer occurs only after full payment has been received.

10. Recurring Services and Care Packages

SNS Care Packages and recurring services are billed monthly unless otherwise stated.

Recurring services may include:

  • Website maintenance
  • Security updates
  • Backups
  • Monitoring
  • Support
  • Hosting assistance
  • Technical updates

Failure to pay recurring invoices may result in service suspension.

11. Payment Disputes and Chargebacks

Clients should contact SNS before initiating a payment dispute or chargeback.

SNS will make reasonable efforts to resolve payment concerns.

Unauthorized chargebacks, fraudulent payment disputes, or payment reversals may result in:

  • Service suspension
  • Loss of access to managed services
  • Cancellation of agreements
  • Collection of unpaid balances

12. Project Cancellation

If a project is cancelled:

  • Completed work remains billable.
  • Deposits may become non-refundable after work begins.
  • Third-party costs remain the client's responsibility.
  • Remaining balances for completed work must still be paid.

13. Client Responsibilities

Clients are responsible for:

  • Providing accurate billing information.
  • Maintaining valid payment methods.
  • Paying invoices on time.
  • Reviewing quotes and invoices before approval.
  • Informing SNS of billing changes.

14. Payment Records

SNS maintains records of:

  • Quotes
  • Invoices
  • Payments received
  • Outstanding balances
  • Project expenses

Records may be retained for business, accounting, and legal purposes.

15. Changes to Payment Terms

SNS may adjust payment requirements based on:

  • Project complexity
  • Project size
  • Client history
  • Required resources
  • Special circumstances

Any changes will be communicated before work begins.

16. Contact

Sentinel Network Systems

Payment questions should be submitted through official SNS business communication channels.

Website: https://sentinelnetworksystems.com