Client Policies
Terms, privacy, payments, refunds, and Care Plans.
Five policies govern SNS client relationships: Terms of Service, Privacy, Payment, Refund & Cancellation, and Maintenance & Care Package. Pick a policy below to read the full terms.
This page is a practical client policy index for SNS services and is not a substitute for legal advice. A signed project agreement or invoice may include additional terms that apply to a specific project.
GOVERNS EVERY PROJECT
Terms of Service
Scope, payments, revisions, IP ownership, hosting, liability, and more.
Read policy → CANCELLATIONS & REFUNDSRefund & Cancellation Policy
Deposit terms, cancellation stages, milestone billing, and chargebacks.
Read policy → CARE PLANSMaintenance & Care Package Policy
Essential, Business, and Premium Care tiers — what's in and what's out.
Read policy → DATA & PRIVACYPrivacy Policy
What SNS collects, how it's used, and how it's protected.
Read policy → BILLING & INVOICESPayment Policy
Payment structures, deadlines, late payments, and recurring billing.
Read policy →Effective date for all policies below: July 17, 2026. For questions about any policy or a specific project agreement, contact SNS through the contact page or project request form.