Terms of Service

1. Agreement

These Terms of Service ("Terms") govern the use of services provided by Sentinel Network Systems ("SNS", "we", "our", or "us").

By requesting, purchasing, approving, or using services from SNS, the client agrees to these Terms and any related quote, invoice, proposal, project agreement, or written scope of work.

If the client does not agree to these Terms, services should not be requested or used.

2. Definitions

For the purposes of these Terms:

"SNS" refers to Sentinel Network Systems.

"Client" refers to any individual, business, organization, or entity requesting or purchasing services from SNS.

"Project" refers to any website, software, Discord bot, automation, integration, hosting service, or technology service provided by SNS.

"Deliverables" refers to completed work, files, documentation, access, or services provided to the client as part of an approved agreement.

"Services" refers to all work provided by SNS, including development, consulting, maintenance, support, hosting assistance, and technical services.

3. Services We Provide

Sentinel Network Systems provides professional technology services including, but not limited to:

• Custom website development
• Software development
• Discord bot development
• Business automation solutions
• Internal software and tools
• API integrations
• Website hosting and deployment assistance
• Maintenance and support plans
• Technical consulting

Services are customized based on each client's requirements and approved project scope.

4. Quotes & Estimates

All quotes are estimates based on the information provided by the client.

Quotes are valid for 30 calendar days unless otherwise stated.

Final pricing may change due to:

• Additional features
• Increased requirements
• Scope changes
• Additional integrations
• Third-party service costs
• Additional support requirements

SNS will communicate pricing changes before additional work is performed.

5. Project Approval

Work begins after:

• The quote or proposal has been approved.
• Required deposits or payments have been received.
• Necessary project information has been provided.

Project timelines begin after SNS receives all required information, assets, approvals, and access needed to complete the project.

6. Client Responsibilities

The client agrees to:

• Provide accurate project information.
• Provide required content, including text, images, logos, and branding materials.
• Maintain proper rights and licenses for supplied materials.
• Provide required account access and credentials.
• Review project updates and deliverables promptly.
• Provide clear feedback during development.

Delays caused by missing information, delayed responses, or unavailable resources may extend project timelines.

7. Client Account Security

Clients are responsible for maintaining the security of their accounts, credentials, and third-party services.

Clients should:

• Use strong passwords.
• Enable two-factor authentication (2FA) where available.
• Limit account access to authorized individuals.
• Notify SNS immediately if unauthorized access is suspected.

SNS will take reasonable steps to protect client information and project systems but cannot guarantee complete security of internet-connected services.

8. Payments

Payment terms are listed in the approved quote, invoice, or written agreement.

Unless otherwise agreed:

• A deposit may be required before work begins.
• Remaining balances are due before final delivery.
• Monthly services are billed according to the selected plan.

SNS may pause work, delay delivery, or suspend services for unpaid balances.

Final deliverables may be withheld until all required payments are completed.

9. Scope Changes

Requests outside the approved project scope are considered change requests.

Examples include:

• Additional pages
• New features
• Major redesigns
• Additional integrations
• New functionality

Scope changes may require:

• Additional payment
• Additional development time
• A revised timeline
• Updated agreements

10. Revisions

Unless otherwise stated:

• Minor revisions within the approved scope may be included.
• Major redesigns are considered new work.
• Additional revisions beyond the agreed amount may require additional payment.

11. Intellectual Property

Upon full payment:

The client owns the final custom work specifically created for their project.

SNS retains ownership of:

• Internal development tools
• Frameworks
• Libraries
• Templates
• Reusable code
• Internal systems
• General development knowledge

Third-party software remains subject to its original licenses and terms.

12. Hosting

If SNS provides hosting or deployment assistance:

• Hosting availability depends on third-party infrastructure.
• Scheduled maintenance may temporarily affect availability.
• SNS is not responsible for outages caused by external providers.

Projects may use third-party services including:

• Hosting platforms
• Cloud providers
• Database providers
• Domain providers
• Software platforms

Third-party services remain subject to their own terms and policies.

13. Backup Responsibility

Clients are responsible for maintaining backups of client-owned information, including:

• Website content
• Business files
• Credentials
• Account information
• Important data

If SNS provides backup services through a maintenance plan or separate agreement, backups will be performed according to that service.

SNS does not guarantee recovery from every possible failure, including:

• Hardware failure
• Third-party outages
• Cybersecurity incidents
• Data corruption
• Client account compromise

14. Maintenance

Maintenance plans include only services described in the selected package.

Maintenance may include:

• Bug fixes
• Security updates
• Compatibility fixes
• Support
• Monitoring
• Backups (if included)

Maintenance does not automatically include:

• New features
• Major redesigns
• New applications
• Large content changes
• Additional integrations

Additional work may require a separate quote.

15. Support Communication

Support requests should be submitted through approved SNS communication channels.

Approved channels may include:

• SNS website contact forms
• Business email
• Client portal
• Other official support systems

SNS is not responsible for delays caused by requests sent through unofficial communication methods.

16. Project Acceptance

A project is considered ready for acceptance when SNS provides the agreed deliverables, including:

• Completed features
• Website deployment
• Files
• Documentation
• Access information
• Other agreed materials

The client should review deliverables and provide feedback within a reasonable timeframe.

Final approval, public launch, or use of the delivered project may constitute acceptance.

17. Project Abandonment

Projects may be considered abandoned if the client becomes unresponsive for more than 30 consecutive days.

SNS may:

• Pause development.
• Close the project.
• Require additional scheduling or restart fees before resuming work.

Completed work remains billable.

18. Refunds

Refund eligibility is determined by the SNS Refund Policy and project agreement.

Due to the custom nature of development services:

• Completed work is generally non-refundable.
• Deposits may become non-refundable after work begins.
• Third-party costs may not be refundable.

19. Limitation of Liability

To the maximum extent permitted by law, SNS shall not be liable for:

• Lost profits
• Lost revenue
• Business interruption
• Lost data
• Indirect damages
• Consequential damages
• Third-party failures

SNS's maximum liability shall not exceed the total amount paid by the client for the affected service.

20. Warranties

SNS provides services using commercially reasonable care and professional standards.

Unless otherwise stated, services are provided without additional warranties beyond those required by applicable law.

SNS does not guarantee:

• Specific business results
• Increased revenue
• Search engine rankings
• Third-party platform availability

21. Confidentiality

Both parties agree to protect confidential information shared during a project.

Confidential information will not be disclosed without permission unless required by law or necessary to provide services.

22. Acceptable Use Policy

Clients may not use SNS services for:

• Illegal activity
• Unauthorized access
• Malware creation or distribution
• Fraud
• Harassment systems
• Copyright infringement
• Activities intended to damage or disrupt systems

SNS reserves the right to refuse, suspend, or terminate services involving prohibited activity.

23. Force Majeure

SNS is not responsible for delays or failures caused by circumstances outside reasonable control, including:

• Internet outages
• Hosting provider failures
• Cloud service disruptions
• Natural disasters
• Cyberattacks
• Government actions
• Hardware failures

SNS will make reasonable efforts to restore services when possible.

24. Termination

Either party may terminate a project if:

• Payment obligations are not met.
• These Terms are materially violated.
• Continued work becomes impractical.

The client remains responsible for completed work, approved expenses, and outstanding balances.

25. Governing Law

These Terms shall be governed by and interpreted according to the laws of the State of Michigan, without regard to conflict of law principles.

26. Changes to These Terms

SNS may update these Terms from time to time.

Updated versions will include a revised effective date.

For new projects, the most current version available at the time of agreement will apply.

Existing projects will continue under the version accepted at the beginning of the project unless both parties agree otherwise in writing.

27. Contact

Sentinel Network Systems

For questions regarding these Terms or SNS services, contact SNS through official business communication channels.

Website: https://sentinelnetworksystems.com