Refund & Cancellation Policy

1. Purpose

This Refund & Cancellation Policy explains how Sentinel Network Systems ("SNS") handles project cancellations, refunds, abandoned projects, and payment-related situations.

By purchasing services from SNS, the client agrees to this policy along with the SNS Terms of Service and any approved quote, invoice, or project agreement.

2. Deposits

Unless otherwise agreed in writing:

• Deposits are non-refundable.
• Deposits reserve development time and cover planning, consultation, research, project setup, scheduling, and preparation.
• Work will not begin until any required deposit has been received.

Deposits may become non-refundable once project planning, development, setup, or scheduling has begun.

3. Project Cancellation by the Client

Clients may cancel a project by providing written notice to SNS.

Cancellation treatment depends on the project stage.

Before Work Begins

If cancellation occurs before SNS begins work:

• Required non-refundable deposits remain retained.
• Any eligible unused prepaid amount may be reviewed for refund.

After Development Has Started

If cancellation occurs after work has begun:

• The client remains responsible for completed work.
• The client remains responsible for planning, research, setup, and development time already performed.
• Any remaining prepaid amount may be reviewed after deducting completed work and applicable costs.

4. Work Already Completed

Refunds are not available for completed work, including:

• Completed websites
• Completed custom software
• Completed Discord bots
• Custom automation systems
• Internal business tools
• Completed integrations
• Completed designs
• Delivered digital products
• Completed consulting services

Custom development services cannot be returned after completion or delivery.

5. Client Approval and Review Period

Clients are responsible for reviewing project deliverables and providing feedback during the agreed review period.

Failure to provide feedback, approval, or requested information within a reasonable timeframe does not automatically qualify the client for a refund.

Once a project has been approved, launched, delivered, or made available to the client, refund eligibility may be limited.

6. Milestone Payments

Projects using milestone billing are billed according to the approved project schedule.

Completed milestones are non-refundable.

Remaining milestones may be cancelled before work begins on those phases unless otherwise agreed.

7. Project Abandonment

A project may be considered abandoned if the client does not respond to requests for information, approval, or communication for 30 consecutive calendar days.

SNS may:

• Pause development.
• Archive project materials.
• Remove reserved development time.
• Close the project.

Restarting an abandoned project may require:

• A restart fee.
• A revised timeline.
• Updated pricing.

Projects abandoned for more than 90 days may require a completely new quote.

8. Client Delays

Project deadlines may be extended when delays are caused by the client, including:

• Missing content
• Missing images
• Delayed approvals
• Delayed communication
• Delayed access to required accounts
• Scope changes

SNS is not responsible for missed deadlines caused by client delays.

9. Monthly Services

Monthly services, including maintenance plans, Care Packages, hosting assistance, monitoring, and support subscriptions, are billed according to the selected plan.

Monthly services renew at the beginning of each billing cycle unless cancelled according to the agreement.

Cancellation requests must be submitted before the next billing period.

Partial refunds are not provided once a billing period has started.

10. Emergency Work

Emergency support and after-hours work are billed separately unless included in an active agreement.

Completed emergency work is non-refundable.

11. Refund Exceptions

SNS may issue a partial or full refund at its discretion under exceptional circumstances.

Examples may include:

• Duplicate payments
• Billing errors
• Other approved situations

Providing a refund in one situation does not create an obligation to provide future refunds.

12. Chargebacks

Clients agree to contact SNS before initiating payment disputes, chargebacks, or payment reversals.

SNS will make reasonable efforts to resolve legitimate concerns.

Unauthorized or fraudulent chargebacks may result in:

• Immediate suspension of services.
• Termination of ongoing work.
• Collection of outstanding balances.
• Legal action where applicable.

13. Third-Party Costs

SNS is not responsible for refunding costs associated with third-party services, including:

• Domain registrations
• Hosting providers
• Software licenses
• Payment processing fees
• Cloud services
• External subscriptions
• Third-party tools

Third-party costs may be non-refundable depending on the provider's policies.

14. Contact

Questions regarding this policy should be directed to Sentinel Network Systems through official business communication channels.

Website: https://sentinelnetworksystems.com